Author: Mike Causey, Insurance Commissioner
We live in a day when technology offers us many advantages. Unfortunately, bad actors can use that same technology to cause us harm.
The internet, which helps us with so many things, also provides the opportunity for fraudsters to steal our identity and steal our money.
Identity theft is “the illegal use of someone else’s personal information (such as a Social Security number) especially in order to obtain money or credit,” according to Merriam-Webster’s Dictionary.
The National Association of Insurance Commissioners has suggested ways to protect your identity and to protect sensitive online information. I recommend them to you:
- Use multi-factor authentication. This provides additional security to keep unauthorized users from accessing your accounts. When you use this security tool, you may be sent a text message on your cell phone when you sign into an account that may store some of your personal information. The text message will provide a code for you to enter. An unauthorized user won’t have this code unless he or she has access to your cell phone.
- Update your software regularly. Software updates often come with new security features that may help prevent unauthorized users from accessing your information.
- Click with caution. More than 90% of successful cyberattacks start with what are called “phishing” emails. Fraudsters send emails which appear to be from a trusted source, such as a bank or well-known website.
- Use strong passwords. Security experts recommend using longer passwords that contain numbers, special characters and both upper- and lower-case letters.
- Review your financial accounts and credit report. Monitor your bank accounts and credit card accounts and statements. Every year, you are entitled to a free copy of your credit report from each of the three main credit reporting companies.
- Be mindful of what you post online. Check images and your online posts, including social media posts, to make sure you’re not providing sensitive or personal identifiable information that could be used by a scammer to access your personal information.
- Be careful about giving out your personal information, such as your Social Security number. According to the Federal Trade Commission, some organizations need your Social Security number to identify you. These include the IRS, your bank and your employer. Organizations like these that do need your Social Security number won’t call, email or text you to ask for it. Other organizations that might ask you for your Social Security number might not really need it. These organizations include a medical provider, a company or your child’s school. If someone asks for your Social Security number, ask them why they need it, how they will protect it and if you can use a different identifier. Ask if you can use just the last four digits of your Social Security number.
It's OK to be skeptical of someone seeking your personal financial information. Trust your instincts. Don’t be afraid to close out of an online program or hang up the phone if you don’t feel comfortable giving out information.
Feel free to call the Department of Insurance’s Consumer Services Division to ask for assistance. You may call 855-408-1212 weekdays from 8 a.m. to 5 p.m. or go to ncdoi.gov.