Skip to main content
Over $105 million saved or recovered for North Carolinians

Commissioner Causey announces over $105 million saved or recovered for North Carolinians in 2022 Read more

Medicare beneficiaries affected by Moore County power outage

Commissioner Causey announces special enrollment period for Medicare beneficiaries affected by Moore County power outage Read More

An official website of the State of North Carolina An official website of NC How you know

State Government websites value user privacy. To learn more, view our full privacy policy.

Secure websites use HTTPS certificates. A lock icon or https:// means you’ve safely connected to the official website.

Utility Menu

  • ABOUT
  • NEWS
  • CONTACT
  • CAREERS
  • NC.GOV
Home

Main menu

  • Consumers
  • Assistance/Complaints
  • Insurance Industry
  • Licensees
  • Fraud Control
  • OSFM

Utility Menu

  • ABOUT
  • NEWS
  • CONTACT
  • CAREERS
  • NC.GOV

Site Page Hero Image

  1. Home
  2. Assistance/Complaints

How can we help you?

Assistance or File a Complaint

The North Carolina Department of Insurance pledges to seek fair treatment of all parties in insurance transactions. We are here to serve you. We can always be reached at 855-408-1212.

Lost Life Insurance Policy

If you suspect that a deceased loved one had a life insurance policy or annuity contract that you are having trouble locating, the North Carolina Department of Insurance can help.

Health Claim Denied?

Smart NC helps consumers resolve coverage disputes with their health insurance company. There is no cost to consumers for our services.

Report Insurance Fraud

If you have any questions about insurance fraud or would like to report suspected insurance fraud, please contact us.

Bail Bondsmen Online Complaint Form

File a complaint against a bail bondsmen or runner.

Provider Complaints Against Health Plans

If you're a provider, you can file a complaint against a health plan.

Pharmacy Complaints Against PBM’s/Insurers

If you’re a pharmacy, you can file a complaint against a PBM/Insurer.

Self Insured Health Plans Complaint

File a complaint against the North Carolina State Health Plan for Teachers and State Employees or any other self-insured company.

Contact Us

North Carolina Department of Insurance

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
1201 Mail Service Center
Raleigh NC 27699-1201

Toll Free 855-408-1212

Agent Services: 919-807-6800

Contact NCDOI
Employee Directory
Careers at NCDOI
Calendar

Recent Tweets

Tweets by @NCInsuranceDept

Follow Us

  • Facebook
  • Twitter
  • Instagram
  • YouTube
  • LinkedIn
  • RSS Feed

Network Menu

  • nc.gov
  • Website Feedback
  • Accessibility
  • Disclaimer & Terms of Use
  • Privacy Policy
  • Open Budget
Hosted on Digital Commons