Assistance or File a Complaint Assistance or File a Complaint The North Carolina Department of Insurance pledges to seek fair treatment of all parties in insurance transactions. We are here to serve you. We can always be reached at 855-408-1212. Lost Life Insurance Policy If you suspect that a deceased loved one had a life insurance policy or annuity contract that you are having trouble locating, the North Carolina Department of Insurance can help. Health Claim Denied? Smart NC helps consumers resolve coverage disputes with their health insurance company. There is no cost to consumers for our services. Report Insurance Fraud If you have any questions about insurance fraud or would like to report suspected insurance fraud, please contact us. Bail Bondsmen Online Complaint Form File a complaint against a bail bondsmen or runner. Provider Complaints Against Health Plans If you're a provider, you can file a complaint against a health plan. Self Insured Health Plans Complaint File a complaint against the North Carolina State Health Plan for Teachers and State Employees or any other self-insured company.