Contact Seniorsʼ Health Insurance Information Program (SHIIP)

Contact SHIIP

Call us toll-free at 1-855-408-1212

Monday through Friday from 8am to 5pm

The Seniors' Health Insurance Information Program (SHIIP) counsels Medicare beneficiaries and caregivers about Medicare, Medicare supplements, Medicare Advantage, Medicare Part D, and long-term care insurance. The counselors on our toll-free line offer free and unbiased information regarding Medicare health care products. We also help people recognize and prevent Medicare billing errors and possible fraud and abuse through the NC Senior Medicare Patrol Program.

SHIIP counselors are not licensed insurance agents, and they do not sell or endorse any product, plan, or company.  If you have questions about your specific plan, we encourage you to contact your insurance agent or the insurance company.


You can send us an email at and one of our counselors will promptly respond to your inquiry.

Find a SHIIP Counselor

SHIIP has counselors in every county across the state who are trained to be the go-to people for seniors and Medicare beneficiaries in their local communities.  Local counseling is done by appointment in each county.  Use the locator tool in the tabs below to find your local SHIIP site.

Find help

Online Request Assistance/File a Complaint

Printable Request Assistance/File a Complaint Form

Find a SHIIP Counselor

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