Contact Seniorsʼ Health Insurance Information Program (SHIIP)

Contact SHIIP

Call us toll-free at 1-855-408-1212

Monday through Friday from 8am to 5pm

The Seniors' Health Insurance Information Program (SHIIP) counsels Medicare beneficiaries and caregivers about Medicare, Medicare supplements, Medicare Advantage, Medicare Part D, and long-term care insurance. The counselors on our toll-free line offer free and unbiased information regarding Medicare health care products. We also help people recognize and prevent Medicare billing errors and possible fraud and abuse through the NC Senior Medicare Patrol Program.

SHIIP counselors are not licensed insurance agents, and they do not sell or endorse any product, plan, or company.  If you have questions about your specific plan, we encourage you to contact your insurance agent or the insurance company.


Contact SHIIP via E-mail at

SHIIP by County

SHIIP has trained counselors and volunteers in every county throughout North Carolina to help with your Medicare questions.  Find your county's SHIIP counseling site by selecting a county below:

How to find SHIIP in another State