Contact NCDOI

For questions about your insurance call: 855-408-1212 (toll free)

Employee Directory

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855-408-1212 (toll free)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
1201 Mail Service Center
Raleigh NC 27699-1201

The Consumer Services Division can answer your questions about insurance-related issues involving auto, homeowners/renters, liability, life/annuities, disability, Medicare supplement, long-term care, dental, vision, hospital, accident, specified disease and other coverages.

855-408-1212 (toll free)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Services for Consumers
1201 Mail Service Center
Raleigh NC 27699-1201

Consumer website

SHIIP can help you with questions about Medicare, Medicare Advantage plans, Medicare prescription drug coverage, Medicare Supplement Insurance and long-term care insurance.

855-408-1212 (toll free)
919-807-6901 (fax)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603

Mailing Address:
NC Department of Insurance
Seniors’ Health Insurance Information Program (SHIIP)
1201 Mail Service Center
Raleigh NC 27699-1201

ncshiip@ncdoi.gov

Contact Seniorsʼ Health Insurance Information Program (SHIIP)

SHIIP website

Health Insurance Smart NC provides consumers with information and counseling on appeal issues, claim denials, complaints for self-funded plans and external review requests.

Contact us:

855-408-1212 (toll free)
919-807-6865 (fax)
 

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Health Insurance Smart NC
1201 Mail Service Center
Raleigh NC 27699-1201

Health Claim Denied?

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Commissioner's Office
1201 Mail Service Center
Raleigh NC 27699-1201

commissioner@ncdoi.gov

Commissioner of Insurance and State Fire Marshal

A part of the North Carolina Department of Insurance

Many people may not realize that the Commissioner of Insurance also serves as the State Fire Marshal in North Carolina. This has been the law since the late 1940s, when the General Assembly passed legislation that joined the two positions. Prior to that, the insurance commissioner was required to collect monies for a state-mandated “firemen’s relief fund,” a version of which is still ongoing today. Establishment of the state fire marshal position laid the groundwork for the much more comprehensive office operating now.

919-647-0000
800-634-7854 (toll free)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603

Mailing Address:
NC Department of Insurance
Office of State Fire Marshal
1202 Mail Service Center
Raleigh NC 27699-1202

NCOSFM.gov

The Agent Services Division regulates all licensed agents, brokers, limited representatives, appraisers, adjusters, premium finance companies, collection agencies, motor clubs, bail bondsman, surety bondsman, and bail bond runners authorized to do business in North Carolina. This includes prelicensing education, continuing education, agency examinations and administrative actions.

919-807-6800
919-715-3794 (fax)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Agent Services
1204 Mail Service Center
Raleigh NC 27699-1204

ASD@ncdoi.gov

Agent Services

The Actuarial Services Division assists in the review of rate, form and statistical filings; and conducts actuarial studies for financial analysis and financial evaluation of regulated companies.

Phone:  919-807-6649

Fax:  919-807-6638

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Actuarial Services
1201 Mail Service Center
Raleigh NC 27699-1201

Actuarial Services

919-807-6850
919-715-3794 (fax)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Bail Bond Regulatory
1201 Mail Service Center
Raleigh NC 27699-1201

BBRDinbox@ncdoi.gov

Bail Bond Licensing

This is an exciting time in North Carolina as we continue to grow the captive industry in our state. We would welcome the opportunity to work with you, if you are interested in forming a captive insurer in North Carolina, or if you have any questions about captive insurance. Please feel free to contact a member of our dedicated captive staff.

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603

Mailing Address:
NC Department of Insurance
Captive Insurance Companies Division
1203 Mail Service Center
Raleigh NC 27699-1203

Listing for captive regulatory team

Captive Insurance website

Nancy Wise
Manager, Special Entities
Continuing Care Retirement Communities
919-807-6178
nancy.wise@ncdoi.gov
 

CCRC

Investigative personnel are sworn, state law enforcement officers having statewide jurisdiction.

919-807-6840
888-680-7684 (toll free)
919-715-1156 (fax)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Criminal Investigations
1201 Mail Service Center
Raleigh NC 27699-1201

reportfraud@ncdoi.gov

Fraud Control website

Financial Analysis & Receivership Division is comprised of the Financial Analysis, Regulatory Actions and Special Entities Sections.

919-807-6141
919-807-6635 (fax)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603

Mailing Address:
NC Department of Insurance
Financial Analysis & Receivership
1203 Mail Service Center
Raleigh NC 27699-1203

Financial Analysis & Receivership website

The Financial Examination Division regulates all authorized insurers, managing general agents, accredited reinsurers, for compliance with the solvency laws of this state. The ultimate objective of this regulation is to reduce the likelihood of any of these entities failing or to mitigate the effect of any of these entities’ insolvency on the insurance consumers of this state.

919-807-6602
919-807-6638 (fax)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Financial Examination
1201 Mail Service Center
Raleigh NC 27699-1201

Financial Examination website

Mike McKinney
Senior Financial Analyst
Self-Insured Workers Comp
919-807-6628
 

Self-Insured Workers Comp

The Legislative Services Office acts on behalf of the Commissioner in the General Assembly with respect to all legislative matters. The Office serves as liaison to the members of the General Assembly on insurance-related issues, and provides oversight in rule-making procedures for the Department.

919-807-6004
919-733-6495 (fax)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Legislative Services
1201 Mail Service Center
Raleigh NC 27699-1201

Rules and Rules Review

Bulletins

The Life & Health Division is primarily responsible for the regulation, review, approval and disapproval of all life, health, credit insurance, annuity, long-term care, and Medicare Supplement policy forms and rates to be used in North Carolina. The division is also responsible for the registering of charitable or educational organizations that issue annuities;, the licensing of Third Party Administrators, Multiple Employer Welfare Arrangements, Viatical Settlement Providers; and compliance review of non-financial operational policies and procedures for HMO and PPO plans.

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Life & Health
1201 Mail Service Center
Raleigh NC 27699-1201

L&Hinbox@ncdoi.gov

Contact Life and Health Division

Life and Health Licensing

Search Company Filings

The Market Regulation Division regularly monitors the business of DOI-regulated companies to identify general market disruptions and to eliminate or limit harm to consumers, policyholders and/or claimants through market analysis investigations and market conduct examinations.

919-807-6882

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603

Mailing Address:
NC Department of Insurance
Market Regulation
1201 Mail Service Center
Raleigh NC 27699-1201

More contact information for Market Regulation

Market Regulation Examination Reports

Christine Williams
Program Coordinator II
PEO Companies
919-807-6612
christine.williams@ncdoi.gov
 

PEO

The Property & Casualty Division is responsible for reviewing rates, forms and rules insurance companies wish to use for commercial and personal lines of property and liability coverage in North Carolina. This division also regulates surplus lines.

919-807-6075
919-733-4264 (fax)

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Property & Casualty
1201 Mail Service Center
Raleigh NC 27699-1201

P&Cinbox@ncdoi.gov

Property and Casualty

The purpose of the Regional Offices and the role served by our Regional Directors is to serve the citizens and governmental officials of North Carolina in any and all matters related to any and all divisions of the Department of Insurance. This includes the fielding and handling of questions or inquiries about various aspects of insurance and questions regarding Manufactured Building, Risk Management, Agent Services Division, Consumer Services Division, Investigations Division, Bail Bondsmen, Premium Finance Companies, Building Codes, SHIIP, and the Office of the State Fire Marshal. The Regional Offices also provide staffing facilities for field personnel within the Department including Investigations, Agent Services, Manufactured Housing, SHIIP, OSFM and others while also providing a facility for all consumers utilizing the services of the Department.

Regional Offices and Directors

The Public Information Office assists members of the news media with requests for information or public records from the Department of Insurance and Office of State Fire Marshal.

919-807-6011

Physical Address:
Albemarle Building
325 N. Salisbury Street
Raleigh NC 27603-5926

Mailing Address:
NC Department of Insurance
Public Information Office
1201 Mail Service Center
Raleigh NC 27699-1201

Public Records Request