Checklists for Life and Health Insurance Products

The Checklists are intended to expedite and facilitate the Life & Health Division’s overall review time of form filings when completed correctly. The Checklists serve as basic guides to assist the industry in preparation of form filings prior to submission. The checklists are not a substitute for Departmental review. All forms must comply with state insurance law.

Checklists are available for many types of insurance. If a specific type of insurance is not included, contact the Life & Health Division at the email below for further guidance.

Mental Health Parity and Addiction Equity Act (MHPAEA) Compliance Checklist - revised for submissions with an effective date of December 27, 2020 or later, in compliance with the Consolidated Appropriations Act 2021.

Mental Health Parity and Addiction Equity Act (MHPAEA) Compliance Checklist is to be completed by Regulated Entity (Insurers, HMOs, Municipal Cooperative Health Benefit Plans and Student Health Plans).  The MHPAEA requirements apply to any group health plan that had more than 50 total employees, for plan years beginning on or after October 3, 2009.  The MHPAEA requirements apply to health insurance coverage issued in the individual and small group markets on and after January 1, 2014. NB: Acceptance by the Department does not absolve the submitting entity from future findings of non-compliance.

Mental Health Parity and Addiction Equity Act (MHPAEA) Compliance Checklist

MHPAEA Amendment 

Tab/Accordion Items

The right-hand column of each checklist is intended to be used to provide a reference (such as a page or paragraph number) from within the insurance form where the specific regulatory item is located. If an item is not applicable to the submission, place an N/A in the cell and provide an explanation why the item is not applicable. Some items listed in the checklist are for informational purposes only. Place a check in the box next to the item (if applicable) to indicate compliance with the requirement.

The Checklists are in Excel format and have been password protected to prevent changes to them except within the specified cells. If you have any questions about the checklist, contact the Life & Health Division at LHinbox@ncdoi.gov.

Clicking on a checklist will open it as an Excel file. 

Association Group Questionnaire

North Carolina law provides for a review of a health plan's decision to deny coverage for payment of a service (non-certification decision).  N.C.G.S. § 58-50-75 gives covered persons the opportunity for an independent review of a non-certification decision by an external, Independent Review Organization (IRO). An external review either upholds the health plan's decision or overturns all or some of the decision. The health plan must accept the binding decision.

N.C.G.S. § 58-50-77 requires the insurer to provide a written notice to the covered person explaining the right to request an external review. This written notice must contain specific information.  N.C.G.S. § 58-50-93 also requires insurers to describe the external review procedures in or attached to the evidence of coverage.  To assist insurers in complying with the general statutes the North Carolina Department has developed suggested model contract language and notice language.

Model Evidence of Coverage (EOC) Language

Member Notice Language

Need Help With Health Claim Denied

Association Group Questionnaire

Stop Loss Insurance Requirements - Employers with 19 or Less Eligible Employees

Stop Loss Checklist

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