File a Complaint
File a Complaint
The North Carolina Department of Insurance accepts complaints related to providers operating continuing care retirement communities (CCRCs) in North Carolina.
Residents, prospective residents, family members, and other interested parties may submit complaints concerning matters such as:
- Compliance with continuing care contracts
- Disclosure statement issues or omissions
- Financial practices affecting resident protections
- Governance or operational concerns within the Department’s regulatory authority
Important Information Before Filing
- The Department’s role is regulatory oversight, not private dispute resolution.
- Contractual disputes, billing disagreements, or quality-of-care concerns may fall outside the Department’s authority or be more appropriately addressed through other channels.
- Submission of a complaint does not guarantee formal enforcement action or a specific outcome.
- For general questions about continuing care requirements or Department processes, please use the Contact Us page rather than the complaint process.
How to File
Complaints may be submitted electronically using the Department’s complaint intake process. Supporting documentation is encouraged and may assist the Department in evaluating the matter.
Confidentiality
Complaints are reviewed in accordance with applicable confidentiality and public records laws. The Department may contact the complainant for additional information as part of its review.
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